How to set up a free Google Voice phone number (with Hangouts)
Get free home phone service and/or free cellular phone service!

 

free Google Voice phone number & Hangouts
Rating: 5/5 by
Last Updated: February 21, 2017

 

Background:
For over two years, I've been using a free Google Voice phone number with an OBIHAI OBi200 phone adapter for our home "landline" phone service (since October 2014). The service and voice quality has been flawless. If you want a free home phone phone number and service and you've got a high speed internet connection at home (we have Cox Cable internet service), then the OBi200 coupled with a Google Voice number really does provide reliable, high quality, free home phone service.

For the past five months, I've been using another free Google Voice phone number with the Google Hangouts app (and a FreedomPop GSM sim that provides free cellular data) and I've had free cellular phone service. With a free Google Voice phone number and the Hangouts app (and Hangouts dialer app) you can send and received texts and voice calls over wifi and over cellular data. Having a Google Voice phone number is free, and it includes free calling to almost all US phone numbers, as well as free texts (both sms and mms). It also includes free voicemail, and Google will transcribe your voice mail messages (change them to words) and text them to you (you can also listen to your voicemail messages as well, of course). If you haven't tried Google Voice, it really is amazing. Finally, you can forward your Google Voice number to multiple devices. If someone calls your Google Voice number, you can have it ring your home phone, your cell phone, your computer, another cell phone, etc. To have your Google Voice number ring on your cell phone, you can either forward it to your cell phone number, or you can use the Hangouts app to receive and send calls and texts.

Guide Contents:
  1. How To Get A Free Google Voice Phone Number:
  2. Setting Up Your Google Voice Account:
  3. Setting up and using the Google HANGOUTS app with your Google Voice phone number:
  4. Comments

1. How To Get A Free Google Voice Phone Number:
To get a free Google Voice phone number, you need to be in the United States, and to get a local number, Google must have a rate center in your local area. As far as I know, they have rate centers in and can provide numbers for the vast majority of locations in the US. You will also need to have an existing phone number. You need an existing phone number that Google can call with a verification code that you will need to verify your Google Voice account when you first set it up. Also, if you want to record a personalized voice mail greeting message, you will need a phone number that you can call from (you can't use Hangouts or your Google Voice number to recorder a voicemail greeting). I was able to use my FreedomPop GSM sim phone number both to receive the verification code, and to record a personalized voice mail message.

  STEP 1. Go to https://www.google.com/voice

  STEP 2. Either click "Create account" to create a new Google (Gmail) account, OR if you already have a Google (Gmail) account and you want to add a Google Voice phone number to it, you can sign into that Google account. A Google account can only have one Google Voice number associated with it.

  STEP 3. To create a new Google account, you will need to (a) Enter a First and Last name, (b) Choose your username (Must be between 6 and 30 characters. You can use letters, numbers, and periods.), (c) Enter a password, and (d) Enter a birthdate. Your username will also be your new gmail email address.

 

 

    Click NEXT STEP, and you will get a message that says, "Welcome! Your new email address is ######@gmail.com Thanks for creating a Google Account. Use it to subscribe to channels on YouTube, video chat for free, save favorite places on Maps, and lots more."

  STEP 4. Click "Continue to Google Voice."

  STEP 5. You will get a notice that says, "Getting started. Please note that Google Voice is only available in the U.S. You will be required to verify an existing U.S. phone number to get a Google Voice number." You will need to check "I accept Google Voice's Terms and Privacy Policy." and then click PROCEED.

  STEP 6. Next you will see a screen that says, "Set up your Google Voice number. You can choose a brand new number from Google or use your existing mobile number to get the full set of Google Voice features, like: one number that rings all your phones, online voicemail with transcriptions, sent to you by email or text, custom greetings and call blocking, and much more"  Select "I want a new number".

  STEP 7. Next you will see a screen that says "Add a forwarding phone. Before choosing a Google Voice number, please add a forwarding phone that will ring when that number is called. You can add more forwarding phones later." YOU MUST ENTER A VALID FUNCTIONING PHONE NUMBER. Google will call this phone number and you will need to key in a two digit verification code.

Note: Although Google says that you can't use a VOIP phone number, I used one of my FreedomPop GLOBAL sim phone numbers and it worked. I have read other people who have also had success getting a new Google Voice number using their FreedomPop GSM sim phone number. I've also read of some people who reported it didn't work, but I'm not sure if it was because of the FreedomPop phone number or something else. If you need a phone number to get a Google Voice phone number, consider spending $1.99 to get a FreedomPop LTE GSM sim and use the FreedomPop phone number. You will need to install and use the FreedomPop Messaging app to use the FreedomPop phone number as I explain in my LTE sim review.

  STEP 8. Next you will see a screen that says, "Verify your phone. We're going to call you at [your phone number] to verify your phone. Click Call me now below and enter the following verification code:" Select "Call me now."

  STEP 9. After you've received the call from Google, heard the automated voice tell you the two digit code, and then entered the verification number, your account is verified and you get to choose your new Google Voice number. You can find a new number based on your area code, your zip code, your city, and or a word, phrase, or number.

  STEP 10. The next screen will give you a selection of available numbers based on your criteria. Pick one of the numbers.

  STEP 11. You have now created a new Google Voice number.

  STEP 12. Now you can log into your Google Voice account.

2. Setting Up Your Google Voice Account:

note: Google Voice just changed to a new format for accounts. I still use the old format, and this guide is written based on the old format. To get to the old format, on the main screen, click the three horizontal bars icon in the upper left corner to access the main menu. Then scroll down and click on "Legacy Google Voice".

To Access Settings: To access your Google Voice settings, click the Gear Cog icon in the upper right hand corner, and then select settings.

Google Chat: On the settings page (shown in the picture above), you will see a box for Google Chat. Google Chat is used for Obihai OBi hardware VoIP adapters (we have an OBi200 for our "home" landline phone). The Chat setting is used to enable forwarding to OBi devices. If you are using an OBIHAI OBi phone adapter (i.e. for home phone service) you will need "Chat" checked, otherwise, you can ignore it. As far as I know, unless you are using an OBi device, it doesn't matter if Google chat is checked or not checked.

Below the Google Chat setting, you should see your forwarding phone. In my case it (see the picture above) I used a free FreedomPop Global GSM sim phone number. If you check this box, calls and texts to your Google voice number will be forwarded to this number. In my case, I'm using the Hangouts app to send and receive calls and texts, so I have unchecked the box since I do not what calls forwarded to my number. I'm using Hangouts instead.

TIP: You can use the same phone number for two different Google Voice numbers if you set up one as your "home" and the other as "work".

To record a personalized voicemail greeting, click on "Voicemail & Text", then "Record a New Greeting". You will be asked to give your new greeting a name, and then Google will call your phone. Answer the call and follow the prompts to record your greeting. You can't call your Google Voice number to record a greeting, instead you must call a non-Google-Voice number to record a greeting.


Google HANGOUTS app icon

3. Setting up and using the Google HANGOUTS app with your Google Voice phone number:

1. If you already have the Hangouts app on your phone (the icon is the single white quotation make on a green background shown above), check to make sure you have the latest version (update), or if you don't already have it on your phone, download and install the Hangouts app. When you first open up the app, you should be prompted to log into your Google Voice account (using the Gmail email account associated with it).

2. To make and receive phone calls, you will need to download and install the Hangouts Dialer app. After you install the dialer, you may need to open the dialer and make one phone call. After that, you can make your phone calls directly from the Hangout app. With the dialer installed, when you open Hangouts, you will see a text message tab on the left and a phone tab on the right. You can toggle back and forth between the two, and you will see your text history under the text tab, and your recent calls under the dialer. Note that you must be signed into a google voice account to be able to make calls.

3. To have Hangouts ring for incoming calls: Under Hangouts > Settings... click on your Google Voice account. You will need to turn on the setting for "incoming phone calls". It is turned OFF by default, and if it is off, Hangouts will not ring when you get an incoming call.

 

About This Google Voice & Hangouts Guide:
This is a very rough first draft, and I intend to update it with more information and hopefully make it as clear and helpful as possible. Many people have commented on my FreedomPop GLOBAL sim review and my FreedomPop Nationwide LTE sim review asking how to set up and use Google Voice and Hangouts, which is why I've put together this guide. If you have any thoughts or suggestions, please leave a comment below!

Comments / Questions / Feedback:

Comment by Pete on Monday, March 27, 2017
Hi Steve, Thanks for yet another precise, well developed instruction sheet that serves to make a somewhat confusing task into a simple process. Permit me to add that using Google CONTACTS adds an easy to use phone book to the Dialer (Hangouts would be chosen as the default method). Regards, Pete

Reply by Steve (Cranial Borborygmus)
Hi Pete, Thanks for the tip. I'm not familiar with Google Contacts. I'll check it out when I have more time. Sounds like a good suggestion!

Comment by Kenneth V on Thursday, March 30, 2017
Any idea on how google's new push to remove SMS from hangouts and require use of their messaging app will affect the usability of google voice for voice or texting through Freedompop?

Reply by Steve (Cranial Borborygmus)
Hi Kenneth, Good question. Hangouts is removing carrier sms capability, but it will still work fine with Google Voice numbers. From Google: "This change does not impact Google Voice users who may continue to use Hangouts for their Google Voice SMS."  Removing carrier sms capability means you can't use Hangouts to send a text for a carrier phone number (e.g. for a T-Mobile phone number or a FreedomPop phone number), but if you are using a Google Voice phone number like I am, Hangouts will continue to work just fine.

Comment by Linda on Thursday, March 30, 2017
I am reading and re-reading all your guides, people comments, and your answers. Things are coming together for me, but I cannot seem to get straight in my mind how to use hangouts as my SMS app and have it show messages coming from my google voice number. When I type in my recipient it says "sending as unknown number". I have set hangouts as default SMS, but still have FP Messaging on my phone in case I want to use my phone minutes for a few calls, i.e. calls to places I know I will be on hold for a long time. What am I missing in this equation? I want to use hangouts for calls and SMS and have my Google Voice phone number show. Thanks much for your help.

Reply by Steve (Cranial Borborygmus)
Hi Linda, It sounds like a setting issue to me. I'm assuming you've also installed the Hangouts dialer and clicked it to make a call. You also need to make sure you are signed into your Google voice account on the Hangouts app. At some point I remember being asking which number I wanted my calls to be sent from. Maybe that's the first time I used the Hangouts Dialer. You only need to use the dialer app directly once, then it works within the Hangouts app. Please let me know your email address if you have further questions. Thanks!

Comment by Phil on Tuesday, May 09, 2017
My configuration is the same as yours, as far as I can tell, with FreedomPOP LTE, Blu R1 HD, and Google Voice/Hangouts. Thank you for all of the detailed instruction - it has really helped a lot. And the phone works like a champ.
I've even connected it to my car, via Android Auto, and Google Music Player and Google Maps are fully functional. I especially like the navigation, with the maps appearing on the car's screen and the navigational instructions over the car's audio system. Very nice.
The only thing I can't get to work is integration of the phone calling and receiving through the car's microphone and speakers. Really, it doesn't even get to that point - the call ends before it ever gets started. This happens both in Android Auto and with vanilla "hands-free" dialing. I'm guessing it has something to do with the data-only nature of the phone's configuration. Just wondering if you (or anyone else) has gotten a Google Voice or FreedomPOP phone to work through their auto's system. Thanks again for all of your help.

Reply by Steve (Cranial Borborygmus)
Hi Phil, Thanks for your comment. Good to hear you are also having success with the FreedomPop LTE sim, the BLU R1 HD smartphone, and Google Voice/Hangouts! Great minds think alike!
As for linking your phone to your car and getting the functions you are describing, that is beyond me. We have two cars, a 2003 and a 1994, so neither of our cars has your car's capabilities. It's cool to hear what you are able to do though, and I hope you can get the integrated phone calling to work too, but I have no idea what to do to make it work. It might be related to the voip nature of Google Voice as you suggest. Good luck!

Comment by Phil on Tuesday, May 09, 2017
Thanks, Steve. Will keep you posted if I discover a magic setting or app to make it all work. I'm convinced most cellphones will be voip in the coming years, so this problem will eventually get solved.

 

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